BW99 Privacy Policy – bw99 User Data Protection Policy

1 What Types of Information We Collect

Bw99 collects certain necessary information to operate its services effectively and deliver the best user experience. This data falls into two main categories — personally identifiable information and non-personal information.

Personal information we collect:

• Full name and date of birth
• Email address and mobile number
• Residential address and country
• National ID / Passport / Driving License details (for KYC)
• Payment method details (mobile banking number / bank account)
• Account username and encrypted password

Non-personal information collected automatically:

• IP address and device type
• Browser Type & Operating System
• Visit timestamps and page view information
• Gaming Activity & Transaction History

2 How We Collect Information

Bw99 collects your information through the following methods:

• Registration Form: Information you provide when creating an account.
• KYC Verification: Documents required to verify your identity.
• Payment Process: Payment-related information collected during deposits and withdrawals.
• Support Contact: What you share with us via live chat or email.
• Cookies & Tracking: Automatic collection of site usage data.

3 Use of Collected Information

Bw99 uses collected data only for specific, legitimate purposes. Each reason for data use is clearly outlined below:

Bw99 never sells your data to third parties for advertising purposes. You stay in full control of your information.

4 Data Storage & Security Measures

Bw99 uses industry-leading technology to keep your data secure. Our security measures are detailed below:

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Server Security: bw99 servers are protected by firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.
• Regular Security Audits: bw99 regularly conducts system audits through independent third-party security specialists.
• Data Backup: Regular backups of all data are stored in secure locations.
• Staff Training: bw99 staff undergo rigorous training on data privacy and confidentiality.

5 Data Sharing with Third Parties

Bw99 strictly limits the sharing of user data. Here is a clear breakdown of how information is shared with third parties:

When your information may be shared:

• Payment Processors: Limited information may be shared with Mobile Banking, Nagad, or your bank to process transactions.
• Legal Obligations: Data may be disclosed in response to a court order or request from a government regulatory authority.
• Fraud Prevention: Limited data may be shared with security partners to prevent fraudulent activity.

When your information will never be shared:

• Your data will not be sold to third parties for advertising or marketing purposes.
• Will not be shared with any other gaming platform.
• Your data will not be shared for any unrelated purpose without your consent.

6 Cookie Policy

The bw99 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain login status and keep your session active. The site cannot function properly without these.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Collects site usage statistics, which are fully anonymized.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit access to some features of the site.

7 User Rights

Bw99 gives every user full control over their personal data. Your rights include:

• Right to Access: You can find out what information bw99 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data when closing your account.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of the data we hold about you.

8 Child Protection Policy

Bw99 takes child protection extremely seriously. Our platform is strictly for users aged 18 and above.

• Bw99 does not knowingly collect any information from individuals under the age of 18.
• Age is verified at registration, and minors are not permitted to create an account.
• Any account suspected of being created by a minor will be suspended immediately.
• Parents or guardians can contact bw99 to close any account created in a minor's name.

9 Data Retention Period

Bw99 retains your data only for as long as necessary. A separate retention period is defined for each type of information:

• Account Information: For the duration of account activity and 5 years following closure.
• Transaction Information: Retained for up to 7 years as required by law.
• KYC Information: Retained for 5 years after account closure for legal compliance.
• Support Contact: Up to 1 year after the issue has been resolved.
• Cookies & Analytics: Usually 90 days to 1 year.

Once the retention period expires, bw99 will securely delete or fully anonymize your data.

10 Privacy Policy Updates

Bw99 reserves the right to update this Privacy Policy when necessary. If any significant changes are made:

• The "Last Updated" date on this page will be revised accordingly.
• Any changes will be communicated to your registered email address.
• A notification will be displayed upon logging into the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with bw99. Our dedicated Privacy Team is ready to help resolve any issue you may have.

• Email: [email protected]
• Support: Available 7 days a week, 24 hours a day.
• Response time: typically within 24–48 hours.